Terms & Conditions

1. Services we provide

We offer end-to-end relocation services including:

• Household shifting (local & domestic long-distance)
• Office & commercial relocation
• Car & bike transportation by covered carrier
• Warehousing & storage
• International relocation (door-to-door)
• Pet relocation, plant shifting, and luggage courier

Services are provided either by our own crew or by verified partner vendors allotted to your booking. In either case we remain the single point of accountability.

2. Quotations & booking confirmation

• Quotations are valid for 15 days from the date of issue unless otherwise stated.
• Pricing is based on the inventory declared by you. Any additions discovered at pickup will be re-quoted on the spot and require your written/SMS acceptance before loading.
• A booking is confirmed only after (a) you accept the final quotation in writing/SMS/e-signature, and (b) the booking advance (typically 20–30%) is received in our nominated account.
• Verbal or phone-only confirmations are not binding.

3. Customer responsibilities

You agree to:

• Provide accurate inventory, addresses, and floor/lift details at the time of quote.
• Obtain society / building NOC and elevator permissions before the scheduled pickup.
• Declare high-value items (jewellery, cash, laptops, valuable art) separately; we strongly recommend you carry these personally.
• Not hand over prohibited items (see §5).
• Be present or depute an authorised representative at both pickup and delivery.
• Check all items at the time of delivery and sign the Proof of Delivery (POD). Claims raised after POD signing and 48 hours may not be accepted.

4. Our responsibilities

• Arrive at pickup within the 3-hour window intimated to you.
• Pack, load, transport, unload and unpack (if that service was booked) with professional care.
• Deliver to the destination address within the ETA window disclosed in writing. We account for reasonable buffer due to traffic, weather, and transit regulations.
• Maintain transit insurance (if opted) and assist with any claim process.
• Handle customer queries within 48 hours.

5. Prohibited & restricted items

6. Insurance & liability

Our basic contract-of-carriage liability is limited to ₹500 per consignment as per standard transport practice. For comprehensive cover we offer optional Transit Insurance through GST-billed insurers; the premium (typically 3% of declared value) appears on your quotation.

• Insurance claims must be filed within 7 days of delivery with supporting photographs, POD, and police report (where applicable).
• We are not liable for damage caused by inherent defect, improper packing done by the customer, natural disaster, acts of war, strike, riot, or Government action.
• Sub-standard or homemade packing (self-pack) voids the insurance cover on those items.

7. Delays, cancellations & re-scheduling

• Customer-initiated cancellation: Please refer to our Refund Policy for the detailed slab.
• Re-scheduling of pickup date is free up to 48 hours before the scheduled slot. Inside 48 hours a ₹500 truck-positioning fee applies.
• Delay caused by us: if pickup is delayed beyond 3 hours without prior notice, a 5% discount on the freight component will be applied.
• Force majeure: neither party is liable for failures caused by events outside reasonable control — strikes, bandhs, natural disasters, road closures, Government directives.

8. Pricing & payment

• All prices are in Indian Rupees (INR) and are exclusive of GST unless stated otherwise. GST @ 18% applies on the freight component as per CBIC notification.
• Accepted methods: UPI, IMPS, NEFT, RTGS, debit/credit card, and corporate cheque. Cash accepted only up to ₹10,000 per invoice under the Income-tax Act §269ST.
• Final balance is payable before unloading at the destination. Goods will not be delivered against unpaid invoices.
• Interest @ 1.5% per month is chargeable on invoices outstanding beyond the due date.

9. Disputes & governing law

These Terms are governed by the laws of the Republic of India. Any dispute arising hereunder shall first be settled by mutual negotiation; failing that, by sole arbitration under the Arbitration & Conciliation Act 1996. The seat of arbitration shall be Gurgaon and the language shall be English. Subject to arbitration, courts at Gurgaon shall have exclusive jurisdiction.

10. Changes to these Terms

We may revise these Terms from time to time. Revised Terms are effective from the date posted on this page. Bookings confirmed before the revision continue under the Terms in force at the time of booking.

11. Intellectual property

The Rehousing Packers & Movers trademark, logo, colour palette, website design, content and software are the exclusive property of REHOUSING PACKERS PVT LTD. They may not be reproduced without written permission.

12. Termination

We may terminate or suspend services without notice if we reasonably believe you are misusing our services, attempting fraud, or violating applicable law. On termination any outstanding dues remain payable.